• Always treat an airgun as if it were loaded.
• Never point an airgun, loaded or unloaded, in an unsafe direction.
• Always know where the pellet will end up before pulling the trigger.
• Never leave a loaded airgun unattended.

Age requirement: You must be 18 or older to buy an airgun or ammunition in the UK.

England & Wales: No licence is required for:

• Air rifles under 12 ft-lb
• Air pistols under 6 ft-lb

Scotland & Northern Ireland: Different rules apply. Always check your local regulations.

England & Wales: No licence required for sub-12 ft-lb airguns.

Scotland: An Air Weapon Certificate (AWC) is required.

Northern Ireland: A Firearms Certificate is required.

Sub-12 airguns fall within UK legal limits and generally do not require a licence in England & Wales.

FAC airguns exceed these limits and require licensing and approval.

• Only on land where you have the owner’s permission.
• You must know and respect exact boundaries.
• In public places, airguns must be unloaded and carried in a case, with lawful reason.

Always use an effective backstop capable of safely stopping pellets. Avoid hard or polished surfaces, as they can cause dangerous ricochets.

You remain legally responsible for pellets even if they rebound unintentionally.

• Pellets must never leave your property.
• You must not endanger, disturb or alarm others.
• You are legally responsible for every shot fired.

If a pellet travels beyond land where you have permission to shoot, this may constitute a criminal offence — even if accidental.

Entering private land without permission is trespassing. Doing so while carrying an airgun may be treated as armed trespass, a serious criminal offence.

Airguns must be unloaded, inside a suitable case and carried only with a reasonable excuse (such as travelling to a range, land with permission, or repair).

• Store airguns securely and out of reach of unauthorised persons.
• Use a lockable case or cabinet whenever possible.
• Transport airguns unloaded and properly covered.

Airguns may only be used for hunting or pest control where legally permitted. You must have landowner permission and comply with wildlife protection laws.

It is your responsibility to correctly identify quarry and act humanely.

• You are legally allowed to purchase an airgun.
• You will comply with all applicable laws.
• You will use, store and transport the airgun responsibly.

If in doubt, consult official government guidance or your local police firearms licensing department. This guide does not replace legal advice.

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Yes, depending on the status of your order:

• If your order has not been prepared yet: changes or cancellations can be applied free of charge.
• If your order has been prepared but not shipped: changes are not possible. You may cancel the order and receive a refund of 90%, plus a 10% voucher for a future purchase.
• If your order has already been shipped: changes or cancellations are not possible. Return conditions apply.

All cancellation requests must be submitted via the Cancellation Form. Requests made by email or phone cannot be processed.

Pre-orders are subject to availability and production timelines. If your pre-order is delayed, your order will remain active unless you request cancellation.

Cancellation and refund conditions follow the same rules as standard orders, depending on the preparation and shipping status of the order.

We accept several payment methods, including Cryptocurrency (BTC, ETH, USDT).

Please note:

• Orders paid with Cryptocurrency cannot be cancelled or refunded.
• If a return is approved, a voucher (70–90%) will be issued depending on the condition of the returned item.

If you received an incorrect item, please contact our support team as soon as possible.

Please include:

• Your order number
• Clear photos of the item received
• Photos of the packaging and labels

Once reviewed, we’ll provide instructions for the next steps. Please do not use or return the item until you receive confirmation.

If your order is missing items, please check:

• Your order confirmation email
• Any separate shipment notifications

Some items may be shipped separately.

If you still believe something is missing, contact our support team with your order number and details.

If you haven’t received your order confirmation email:

• Check your spam or junk folder
• Ensure the email address entered at checkout is correct

If you still can’t find it, please contact our support team with your full name and payment details.

Orders are processed individually and cannot always be combined.

If you placed multiple orders by mistake, please contact us as soon as possible. Combining orders may be possible only if they have not yet been prepared, but it cannot be guaranteed.

Yes. All products are shipped configured to comply with UK power limits.

It is the customer’s responsibility to ensure that no local laws or regulations prohibit the purchase, possession, or use of the products in their country or region.

Wolfiek Group is not responsible for misuse or legal restrictions outside the UK.

• Spare parts & accessories: 24–48 business hours
• Rifles: 3–7 business days (includes preparation and technical testing)

Once dispatched, deliveries within the UK typically take 1 to 5 business days.

Please note that external factors related to international logistics may occasionally cause delays beyond our control.

If an order remains in transit for more than 60 days, Wolfiek Group will issue a full refund immediately.

If you request a cancellation while the order is in transit (before 60 days), a refund will be issued minus logistics and packaging costs, once the product has returned to our warehouse.

Wolfiek Group is fully responsible for all official communication with the courier and will:

• Handle claims and investigations
• Provide email updates when available
• Actively work to resolve delivery issues

⚠️ Important: Regardless of any contact the customer may have with the courier, only communication between Wolfiek Group and the courier is considered official and binding.

Wolfiek Group is responsible for the shipment until the parcel is out for delivery.

Wolfiek Group is not responsible in the following situations:

• Loss or issues occurring during the last-mile delivery
• The courier leaving the parcel without requesting a signature
• Losses or issues caused after the customer:
• Contacts the courier directly
• Requests address changes, delivery rescheduling, or rerouting

Any modification requested by the customer during transit voids Wolfiek Group’s responsibility for loss or delivery failure.

You have 14 days from delivery to request a return.

To start a return, please complete the Return Form. Once submitted, you will receive instructions for shipping your item back to our warehouse.

Returned items are considered received once they are delivered to our warehouse.

For customers in the European Union, United Kingdom, and United States, you have 14 days from receiving your order to inspect and return eligible items.

Items must be:

• Unused
• Undamaged
• In original packaging

All returns are subject to inspection and approval.

Once your return is received:

• Inspection takes up to 7 days
• Approved refunds are processed within 7 business days

Refunds are issued to the original payment method, minus shipping costs, customs fees, and any applicable charges.

Yes. If your return is approved, you will receive a discount code for the value of the returned product.

• The code must be used within 7 business days
• Shipping costs are not included

• Return shipping costs are the responsibility of the customer
• We only accept returns sent via tracked shipping
• We are not responsible for lost return shipments
• Customs duties or taxes are not covered

The following items cannot be returned:

• Optics that have been mounted
• Used or damaged items
• Items not returned in original packaging

Items not in perfect condition may be subject to a minimum 10% handling fee.

Orders paid with Cryptocurrency:

• Cannot be cancelled or refunded
• Approved returns receive a voucher (70–90%) based on item condition

The warranty covers manufacturing defects or failures related to the production process only.

It does not cover damage caused by misuse, lack of maintenance, normal wear, or external factors.

The warranty is valid for 1 year from the date the product is received by the customer.

To start a warranty claim, you must contact Wolfiek Group via WhatsApp or email and provide all of the following, without exception:

• Proof of purchase (invoice)
• Clear photos of the issue
• Videos clearly showing the malfunction

Claims without complete documentation cannot be processed.

All warranty claims are evaluated exclusively by Wolfiek Group’s technical team.

Only our certified mechanic can determine:

• Whether the issue is covered under warranty, or
• Whether it is considered a usage-related issue and therefore a paid service

Wolfiek Group reserves the right to repair, replace, or refund the product depending on the technical evaluation.

The warranty becomes void in the following cases:

• More than 1 year has passed since the product was received
• Unauthorized disassembly or incorrect reassembly, or any internal manipulation not performed or approved by Wolfiek Group
• Use of non-recommended lubricants
• Installation of non-original or third-party parts
• Clear evidence of abuse, mishandling, or improper use
• Use of poorly filtered air, including compressors without proper carbon and condensation filtration

ℹ️ Any internal modification or intervention outside Wolfiek Group’s technical service automatically voids the warranty.

The warranty does not cover:

• Air leaks resolved through standard O-ring replacement
• Consumable parts, including:
• O-rings
• Screws
• Seals
• Springs
• Stocks
• Negligence, including damage caused by lack of maintenance or incorrect use
• Normal wear and tear resulting from regular use over time

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